I have been burned by customer service of late. I've been left on hold, transferred to the wrong people, told by everyone that it wasn't their problem, and fought just to get a live person on the phone.

I know I am not alone in this, but I don't want a support group. I want to fight back. That's why I am so glad to find The Consumerist [1]. Besides stories about people's customer service nightmares, they have stories by people who were able to beat the system [2], and tips [3] on how to do so.

There are all kinds of articles on the site, including ways to save money, what corporate America is up to, and privacy issues. It seems to be updated regularly, so I'll be checking back soon.

And for those frustrating companies that make it nearly impossible for you to even get a live human on the line, try the Get Human 500 [4] database. There is no reason why you shouldn't be able to get someone to hang up on you, transfer you to the wrong person or tell you they can't help you. You deserve it!